Privacy Policy

Last updated: November 4, 2026

Our commitment

Behaviour Bridge is operated by Yousef Applied Behaviour Analysis Professional Corporation. We are committed to protecting the personal information and personal health information entrusted to us.

We handle personal health information in accordance with Ontario’s Personal Health Information Protection Act, 2004 (“PHIPA”) and other applicable privacy laws.

Information we collect through this website

When you request an initial consultation or contact us through this website, we may collect:

• your name, email address and telephone number;
• the service or services in which you are interested;
• your preferred consultation time; and
• any information you choose to include in your message.

Please do not submit reports, diagnoses, treatment records or other detailed health information through this website. If you proceed with services, we will obtain the information needed to provide those services through our secure intake process.

We may also collect limited technical information about visits to this website, including browser and device information, approximate location, pages viewed, referring websites and interactions with the website.

How we use your information

We use the information collected through this website to:

• respond to your inquiry;
• assess whether our services may be appropriate for your family;
• arrange and follow up on an initial consultation;
• maintain administrative records of inquiries;
• operate, secure and improve the website; and
• comply with legal and professional obligations.

We do not sell personal information or use information submitted through our forms for advertising.

Consent

By submitting an inquiry, you consent to our collection, use and disclosure of the information you provide for the purposes described in this policy.

You may withdraw your consent by contacting our Privacy Officer. Withdrawal is subject to any legal, professional or contractual requirements that require us to retain or use certain information and does not affect information handled before we received your request.

When information may be disclosed

Access to personal information is limited to authorized team members who require it for their work.

We may also provide limited information to service providers that support our website, email, scheduling, analytics or information systems. These providers may use the information only to provide services to us and are expected to protect it appropriately.

We may disclose information without consent when permitted or required by law, including where necessary to address a serious risk of harm or respond to a lawful order.

Some service providers may process or store information outside Ontario or Canada. Information handled in another jurisdiction may be subject to the laws of that jurisdiction.

Storage and security

Website inquiries are transmitted to authorized members of the Behaviour Bridge team using our email and information systems.

We use reasonable administrative, technical and physical safeguards intended to protect information against loss, theft and unauthorized access, use, disclosure, copying, modification or disposal. No electronic transmission or storage system can be guaranteed to be completely secure.

If a privacy breach occurs, we will investigate it and notify affected individuals and the Information and Privacy Commissioner of Ontario when required by law.

Retention

We retain inquiry information only for as long as reasonably necessary to respond to the inquiry, maintain appropriate business records and meet our legal and professional obligations. Information that is no longer required is securely deleted, destroyed or anonymized.

If you become a client, relevant information may become part of the client’s clinical record and will be retained in accordance with applicable laws and professional standards.

Cookies and website analytics

We use Google Analytics through Google Tag Manager to understand how visitors find and use this website. Google Analytics may use first-party cookies and collect information such as pages viewed, session activity, browser and device details, approximate geographic location and referral information.

Google Analytics is not intended to receive the information you enter into our consultation or contact forms. We do not use Google Analytics advertising features to serve personalized advertisements.

You may block or delete cookies through your browser settings. Blocking cookies may affect some website functions. Additional information about Google’s handling of analytics data is available in Google’s privacy information.

Your privacy rights

Subject to applicable law, you may:

• ask whether we hold personal information or personal health information about you or your child;
• request access to that information;
• request the correction of information that is inaccurate or incomplete;
• withdraw or limit consent for certain uses or disclosures; and
• ask questions or make a complaint about our privacy practices.

A parent, guardian or other substitute decision-maker may exercise these rights when legally authorized to do so.

We will respond to access and correction requests within the time required by law. Certain exceptions may apply.

Questions and complaints

Please contact our Privacy Officer first if you have a question, wish to exercise a privacy right or believe that information has not been handled appropriately:

Privacy Officer
Yousef Applied Behaviour Analysis Professional Corporation
Operating as Behaviour Bridge
Email: info@behaviourbridge.ca
Telephone: (365) 517-1517

If we do not resolve your concern, you may contact the Information and Privacy Commissioner of Ontario.